Hotel & Motel Bed Bug Treatment in Phoenix, AZ
- Room back the day after treatment
- No logo on the uniform
- We speak only with people management approves
- Licensed & insured, AZ #8129
A guest has reported bed bugs. You need the room back in service, and you need nobody outside management to hear about it. John Taylor works with several hotels, motels, and resorts.
- One room treated, and that room covered by the warranty
- Other rooms inspected when they need it
- A written record of what John found, when management asks
- Scheduled inspections and staff training for hotels that ask
Call 623-451-0541 for a free in-home inspection. Calls answered 7 days a week, 7 AM to 7 PM.
How John keeps a hotel visit quiet
The truck does not carry big, bold signage. Arizona requires a company name and license number on it, and ours are low-key and close to the truck's color. Nothing on the uniform names the company.
John speaks only with the people he has been asked to deal with. He never discusses what he is treating with anyone who has not been approved by management. That includes guests, and it includes staff you have not named.
Before John arrives, leave the room alone
Do not have housekeeping strip the room, move the mattress, or carry anything from it to another room.
Keep a record of the guest's report
Write down which room it was and what the guest reported.
If someone took a clear, close-up photo, text it to John at 623-451-0541, and he will reply. When management asks, John puts what he found in writing, so his findings can sit in the file next to your own note of the report.
From the call to the room back in service
Call John at 623-451-0541. The earlier in the day you call, the better the chance he can inspect that same day. He inspects the room and tells management what he found, how serious it is, and the price. If it is not bed bugs, he says so. The inspection is free either way.
He tells management what prep the room needs and treats it as soon as it is done, usually the next day. He works out the plan with management first. The treatment needs 4 hours to dry, and the room can be sold again the day after it is treated. What John applies keeps working for months, so the control does not stop when the next guest checks in.
Every treatment includes a second visit two weeks later and a one-year warranty. The date of the second visit has been set with management, and the room is out of service again, as it was for the first treatment.
Getting the room ready after John's inspection
The order matters. Nobody touches the room until John has looked. Once he has inspected, he tells management what the room needs, and the prep can begin. What he asks for depends on how far the bed bugs have spread, and most customers finish the prep in a day or less.
These are the steps from John's prep list that apply to a guest room:
- Strip the bed of all its linens.
- Wash, dry, and bag the linens and any fabrics John points out.
- Clear any clutter from the area he will treat.
- Keep everyone out of the room for 4 hours after the treatment.
The second visit needs the same prep as the first. John asks that whatever was bagged or put away for the first treatment stay that way until he returns.
What the warranty covers on a single hotel room
In a home, we warranty a job only when the whole home is treated. A hotel is the exception. Treating the one room that has bed bugs is enough for the warranty to cover that room.
Two conditions apply, as they do for every customer. The prep John asks for must be completed before he treats, and the room must be ready for the second visit two weeks later.
With those in place, the cover is broad. If bed bugs turn up in that room again during the warranty year, for any reason, management calls John, and he comes back to fix it. The warranty stays with the business that paid for the work, at that address. If there is any reason a job cannot be warrantied, John tells management before treatment.
What Phoenix-area customers say
Read what customers say about the inspection, the treatment, and John.
Read all our Google reviewsChecking other rooms, or the whole property
John starts with the room the guest reported. When other rooms need checking, he inspects them as well.
You do not need a report to ask for a visit. If you would like a property checked when no one has reported anything, John offers scheduled inspections for hotels that request them.
Training your staff, and what they look for
John also trains hotel staff to spot bed bugs, so the first sign is noticed early.
The American Hotel & Lodging Association's fact sheet sets out the routine for hotel teams: "Employees should inspect rooms for bed bug activity every day by inspecting: guestroom linens; mattress and boxspring seams; headboards; and bedding." It adds: "Staff should be looking not only for live insects, but also for cast skins or speckles of dried blood or excrement . . ."
The National Pest Management Association's magazine puts the reason plainly: "Educating the cleaning staff and other employees on how to recognize these signs and report them early will save time and money."
If someone on staff finds a sign, the steps are the ones above: leave the room as it is, call John, and send a clear, close-up photo if you have one. Ask John about training or scheduled inspections when you call.
Questions hotel managers ask
What hours do you work?
Inspections and treatments are done during normal business hours. John works out the timing with management.
Can our maintenance staff spray the room themselves?
John's advice is no. He never recommends treating bed bugs yourself.
Do you charge to inspect more of the property?
The inspection after a guest reports bed bugs is free. Going through a whole property that would take John hours may be charged. In that case, he sets out a plan with management to keep costs down.
Will the treatment harm the TV or other electronics in the room?
No. John treats electronics with products that do not harm them.
Call John before housekeeping touches the room
Call 623-451-0541 for a free in-home inspection. Calls answered 7 days a week, 7 AM to 7 PM. The price depends on what the room needs, so John gives it after he has looked.
What to have ready when you call
- The room, and what the guest reported
- Who at the property John should speak with
- A clear, close-up photo, if one was taken
